Question 1

Q1: Is a slight hair colour different normal when ordering online?

Accepted Answer

A: Yes, absolutely. Screen display variations, lighting differences, and natural batch variations make minor shade discrepancies expected when purchasing human hair extensions online. These variations don't indicate quality issues.

Question 2

Q2: How can I guarantee the best colour match before ordering?

Accepted Answer

A: Contact our customer service team before purchasing. We'll provide current batch photos in multiple lighting conditions and can advise which shade typically matches your description. For uncertain customers, we recommend ordering colour rings or samples when available.

Question 3

Q3: What's your return policy if the colour doesn't work for me?

Accepted Answer

A: We offer returns within 30 days of delivery for unworn, unaltered extensions in original packaging. Please note that minor shade variations don't qualify as defects, but we're committed to finding a solution that works for you.

Question 4

Q4: Can I dye the extensions to match my natural hair perfectly?

Accepted Answer

A: Yes, professional colourists can tone or dye human hair extensions easily. We recommend using semi-permanent or deposit-only colours and consulting a specialist experienced with extensions to maintain quality.

Question 5

Q5: Why do my extensions look different in every room of my house?

Accepted Answer

A: This demonstrates the lighting chameleon effect—hair naturally reflects surrounding light sources. Fluorescent kitchens, incandescent living rooms, and naturally lit bedrooms will each show the hair colour different from others.

Question 6

Q6: How do I know if the colour variation is normal or a defect?

Accepted Answer

A: Normal variations appear as subtle shade differences within the expected colour family. Defects include completely wrong colours, uneven dye jobs, or colours significantly outside the ordered shade range. Contact us with photos for assessment.

Question 7

Q7: Will heat styling affect the colour of my extensions?

Accepted Answer

A: Heat tools can slightly alter colour perception by affecting hair's texture and light reflection. Additionally, excessive heat may fade colour over time. Always use heat protectant and moderate temperatures.

Question 8

Q8: Do different lengths show colour differently?

Accepted Answer

A: Yes, longer lengths may appear slightly darker at the ends due to light absorption and density. This natural phenomenon affects all human hair, not just extensions.

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