Frequently Asked Questions
Pre-Sales Expertise
Get personalized advice before your service. From color matching to finding exclusive deals, we help you make informed decisions.
After-Sales Solutions
Experiencing issues with your hair or extensions? Our guides and professional tips resolve common problems effectively.
Premium Quality
We use only the best products and proven techniques to ensure long-lasting results and consistently healthy, beautiful hair.
Pre-Sales FAQ
Expert guidance to help you make the best decisions for your hair before any purchase.
Get professional advice to find the perfect hair color.
Tune in for deals you won’t find anywhere else.
Partner with creators who truly love our brand.
After-Sales FAQ
Dry & Tangled Hair
Deep-conditioning restores moisture, prevents breakage. Use sulfate-free shampoo, leave-in conditioner, and trim regularly.
Thin Hair
Boosts volume, reduces shedding, prevents further thinning. Use lightweight formulas, scalp massage, and avoid heavy oils or waxes.
Hair Shedding
Gentle care reduces fallout, supports regrowth. Use strengthening shampoos, scalp serums, and maintain a balanced diet.
Human Hair
Remy human hair quality preserves cuticle alignment, reduces tangling. Use gentle care, avoid heat damage, and store properly.
Tape Not Sticking
Proper prep ensures grip, extends wear life. Use clarifying rinse, alcohol-free bonder, and re-tape as needed.
Hair Fade
Color fades fast—lock it in with cool washes, sulfate-free care, weekly masks, and regular gloss touch-ups.
MicroRing Fall Out
Re-tightening secures grip, reduces slipping. Use proper tools, check monthly, and reapply as needed.
Smell Bad
Odor-neutralizing clarifies scalp, removes buildup. Use purifying rinse, apple cider vinegar, and wash frequently.
Dye Hair
Permanent color deepens tone, lifts only lighter base. Avoid double-process, bleach, or drastic lightening.
Receive Fewer Hair
Low density limits styling, feels thinner. Use volumizing products, scalp massage, and consult a professional.
Mismatch My Hair
Color feels off, tone doesn’t blend. Contact support for shade swaps, application tips, or a personalized fix.
Receive Used Hair
Contact support for a direct refund—no hassle, no questions asked, and we’ll make it right for you.
Expert Solutions for Every Hair Concern
Our team of professionals is dedicated to helping you achieve and maintain the hair of your dreams. Whether you need advice before your service or solutions after, we’re here for you.
Personalized Advice
Get tailored recommendations based on your hair type and concerns.
Premium Products
We only recommend high-quality products that deliver results.
Professional Techniques
Learn proper methods to care for your hair and extensions.
Contact Our Support Team
Got more questions? Our support team would love to hear from you — just drop us a line.