Amazon Sending Wrong Items?
How to Always Get What You Ordered?
Amazon sending wrong items? We know how frustrating it is to open an Amazon package expecting premium hair extensions, only to find used products or the wrong order. Wrong color, wrong texture, wrong length – it’s disappointing and feels like a breach of trust.
At Moresoo, we get it. That’s why we’ve implemented strict measures to ensure you always receive exactly what you ordered. Reassured purchase for Moresoo hair extensions on Amazon – We’re take concrete measures to prevent such situations.
If Amazon sent you the wrong item, you can return or replace it through the “Your Orders” page. Go to “Your Orders,” find the order with the wrong item, and select “Return or Replace Items”. You’ll be prompted to choose the reason for the return and your preferred solution, either a refund or a replacement.
What are the specific risks of receiving a used or previously worn hair extension?
Used hair poses potential hygiene risks. A product that comes into close contact with your scalp and skin must be clean and safe. You should never have to question this.
Used hair has been worn, styled, and exposed to the elements. It lacks the original vitality, strength, and longevity of 100% real remy human hair. It won’t style, hold, or last as it should.
Receiving the wrong item derails your plans, wastes your time waiting for a frustrating solution, and ultimately leaves you feeling completely undervalued as a loyal and patient customer.
What is Moresoo doing to prevent issues like Amazon sending wrong items?
We take full responsibility for our products and their journey to your door with a multi-tiered strategy.
The Moresoo Guarantee
Our promise to you: 100% new, remy human hair extensions1 that perfectly match your order.
What To Do If You Ever Receive a Wrong or Used Item?
Email us at contactus@moresoo.com or text (505) 226-6688 right away. Please include your Amazon order number and clear photos or videos of the issue.
Prompt FREE Replacement: We’ll rush-ship the correct, brand-new hair extensions immediately at no extra cost.
Full Refund: If you prefer a refund or the item is unavailable, we’ll process a full refund promptly.
Pre-Paid Return Label: If needed, we’ll provide a free shipping label to return the incorrect item.
We have a strict policy against reselling used hair. Any confirmed instance triggers an immediate and thorough investigation to ensure it never happens again.
Policy Summary Card
Within 30 days after receiving your hair.
Processed within 3-5 business days
All inquiries answered within 24 hours.
Frequently Asked Questions (FAQ)
Knowledge Base: Making an Informed Choice
New Remy Hair vs. Second-Hand Hair
| Feature | New Remy Human Hair | Second-Hand / Non-New Hair |
|---|---|---|
| Hygiene | Guaranteed new and thoroughly sanitized. | Unknown history, potential hygiene risks. |
| Quality & Longevity | Cuticles intact for less tangling, longer lifespan. | Cuticles may be damaged, leading to matting and shorter life. |
| Styling | Holds curls and styles beautifully. | May not hold style due to previous wear. |
| Value | Higher upfront cost, but better long-term value. | Lower cost, but poor performance and higher replacement frequency. |
Moresoo Amazon Store vs. Other
| Aspect | Moresoo on Amazon | Other |
|---|---|---|
| Fulfillment | Strict processes & dual checks to prevent Amazon sending wrong items. | Varies widely; less oversight. |
| Returns & Guarantees | Direct, no-hassle resolution with a clear guarantee. | Often complicated; may involve restocking fees. |
| Product Sourcing | From audited suppliers guaranteeing Remy-grade hair. | Source is often unclear; quality not guaranteed. |
| Customer Support | Dedicated direct line and email for post-purchase support. | May only offer communication through Amazon messaging. |
Key Takeaways
Your safety purchase guaranteed. For all Moresoo-owned Amazon listings, we guarantee 100% new, top-tier, and Remy human hair.
Report wrong or used items with your order number and photos. We’ll ship a replacement within 48 hours of approval or issue a prompt refund.
We perform a two-step quality inspection, source from audited suppliers, and use secure packaging to prevent errors and tampering.
Shop Moresoo on Amazon With Total Confidence
You shouldn’t have to worry about Amazon sending wrong items. You should only be excited about the beautiful, new hair that will elevate your style and confidence.
Experience the Moresoo difference—where high quality hair extensions meets sincere service.
- Remy human hair is considered the highest quality of human hair extensions. The term refers to hair where the cuticles are kept intact and aligned in the same direction. This prevents tangling and matting, ensures a natural look and feel, and significantly extends the lifespan of the extensions compared to non-Remy hair. ↩︎
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