Amazon Return Policy
📌Eligibility
🚨Unused Condition: Items must be returned in new, unused condition with all original tags and packaging intact. For hair extensions, this means no signs of wear, such as hair being pulled out or the extension being styled.
⏰Return Window: Customers have [30] days from the date of delivery to initiate a return. This time frame allows sufficient time for customers to assess the product without causing long – term inventory issues.
🔄Return Process
1️⃣Initiation: Customers should log in to their Amazon account, go to the “Your Orders” section, and select the hair extension order they wish to return. Click on the “Return or Replace Items” button.
2️⃣Reason Selection: Amazon provides a list of pre – defined return reasons, such as “Doesn’t fit”, “Not as described”, or “Defective”. Customers should choose the most appropriate reason for their return.
3️⃣Label Generation: Amazon will generate a return shipping label if the return is eligible. The label can be printed at home or at a nearby Amazon – affiliated drop – off point.
4️⃣Return Shipment: The customer must securely package the hair extensions in the original box (if available) or a suitable alternative. Attach the return label to the package and drop it off at the designated shipping carrier or drop – off location.
💸Refund Process
🔍Once the returned hair extensions are received and inspected at the Amazon fulfillment center, a refund will be issued.
⏱️The refund will be credited back to the original payment method used for the purchase. The time it takes for the refund to be reflected in the customer’s account depends on the payment provider, but it typically takes 48 hours.
AliExpress Return Policy
📌Eligibility
🔧Product Defects: Customers can return hair extensions if they are defective, such as having missing parts, damaged wefts, or incorrect color as advertised.
📏Wrong Item Received: If the customer receives the wrong hair extension product (e.g., a different length or type), they are eligible for a return.
⏰Return Window: 90 days from successful order payment or 15 days from order confirmation, whichever is later
✅Condition: The hair extensions must be returned in their original condition, with all accessories and packaging included.
🔄Return Process
1️⃣Contact Seller: The customer should first contact us, the seller, through the AliExpress messaging system. Explain the reason for the return and provide relevant details such as order number, product photos (if applicable), and the issue encountered.
2️⃣Return Authorization: After reviewing the customer’s request, we will issue a return authorization if the return is eligible.
3️⃣Shipping Arrangements: The customer is responsible for arranging the return shipping. Normally, we will provide a return label in the dispute. After downloading, stick it on the package, and then go to the local post office to send the package.
💸Refund Process
🔍Once we receive the returned hair extensions, we will inspect them within several business days.
⏱️If the item is in the original condition and the return reason is valid, we will issue a refund. The refund will be processed through the AliExpress payment system and credited back to the customer’s original payment method. The refund may take 3-20 business days to be reflected in the customer’s account.
TikTok Shop Return Policy
📌Eligibility
⚠️Quality Issues: If the hair extensions have quality problems like excessive shedding, poor – quality hair material, customers are eligible for a return.
📏Incorrect Product: When the customer receives a hair extension that is different from what was ordered in terms of length, color, or type, a return can be requested.
⏰Return Window: No Reason Return Period: In general, consumers can apply for a no-reason return within 7 days after receiving the goods. Note: Please refer to the instructions on the order page.
❌Quality problem or description inconsistency: If the goods have quality problems or are seriously not in line with the description, you can usually initiate a return request within 15 days after confirming receipt of the goods, and you need to provide relevant evidence (e.g. photos/videos).
✅Condition: The hair extensions must be returned in an unused state, with all original packaging and tags.
🔄Return Process
1️⃣Return Request: Customers can submit a return request through the TikTok Shop app. You need to go to your order history, select the hair extension order, and click on the “Return” option. Provide a detailed reason for the return and attach any relevant photos or videos to support your claim.
2️⃣ Seller Approval: We, as the seller, will review the return request within several business days.
3️⃣Inspection: Once we receive the returned hair extensions, we will inspect them to ensure they meet the return eligibility criteria.
💸Refund Process
🔍 If the inspection is successful, a refund will be issued. The refund will be credited back to the customer’s TikTok Shop wallet or the original payment method used for the purchase.
⏱️The refund process usually takes 7-15 business days, but it may vary depending on the payment processor.
Online Store Return Policy
📌Eligibility
💭Change of Mind: Customers can return hair extensions within [60] days of purchase if they have changed their mind, as long as the product is in new, unused condition.
🔧Defective Products: Returns are accepted for hair extensions that are defective, damaged during shipping, or not as described on our website.
✅Condition: The hair extensions must be returned with all original packaging, tags, and accessories.
🚫Custom Orders: custom – made hair extensions are non – returnable, except in cases of manufacturing defects.
🔄Return Process
1️⃣Contact Us: Customers need to contact our customer service team. Provide their order number, the reason for the return, and details about the product.
2️⃣Return Authorization: After receiving the customer’s request, we will review it and issue a return authorization number. We will also provide the customer with a return address.
3️⃣Shipping Arrangements: The customer is responsible for shipping the hair extensions back to us. We recommend using a trackable shipping method.
4️⃣Return Shipment: Package the hair extensions carefully to avoid damage during transit. Include the return authorization number in the package.
💸Refund Process
🔍Once we receive the returned hair extensions and verify their condition, we will process the refund.
⏱️The refund will be issued to the original payment method.