I'm worried about receiving the wrong item or a used product. How can I be sure Moresoo is different?

We understand your concern. We've implemented a multi-tiered strategy to prevent this exact issue. This includes hyper-strict double inspections of every bundle, secure tamper-evident packaging, and continuous training for our warehouse fulfillment partners. Our guarantee promises you will receive 100% new, Remy human hair that matches your order exactly.

What should I do if I still receive a wrong or used item from your Amazon store?

Please contact us immediately at contactus@moresoo.com or text (505) 226-6688. Include your Amazon order number and clear photos or a video of the issue. We offer a no-hassle, priority resolution, which typically includes promptly shipping a free replacement or processing a full refund.

Are Moresoo hair extensions really 100% human hair?

Yes. We guarantee that our hair extensions are made from 100% real Remy human hair. We work exclusively with audited suppliers to ensure the hair is ethically sourced, and its cuticles are kept intact for less tangling, superior styling, and a longer lifespan.

Who do I contact for support—Moresoo directly or Amazon?

For any issues with your order, especially concerning wrong or used items, please contact Moresoo directly at contactus@moresoo.com. This allows us to resolve your issue quickly and personally. While you can use Amazon Messaging, our dedicated email and phone line ensure the fastest and most direct support.

What is your return and refund policy?

You can return your purchase for any reason within 30 days of receipt for a full refund, provided the hair is in its original, unworn condition. Refunds are processed within 3-5 business days after we receive the return. For issues like wrong or used items, we cover all return shipping costs.

Logistics Issues – Moresoo Support

After-sales

Amazon Sending Wrong Items? Here’s What to Do！

Cecelia / June 17, 2025

Amazon Sending Wrong Items? How to Always Get What You Ordered? Amazon sending wrong items? We know how frustrating it […]

Logistics Issues

Amazon Sending Wrong Items? Here’s What to Do！

Find Hair: Logistics not updated