Received a Used Hair Extension? Here’s What to Do
We sincerely apologize if you’ve received a hair extension product that appears to be used or opened.
At Moresoo, we take quality control very seriously and want to resolve this immediately.
How to Identify Used Products
Look for these signs:
– Opened/tampered packaging
– Visible wear/damage to hair wefts
– Missing original security seals
– Styling product residue or unusual odors
– Disorganized packaging (different from product photos)
Why This Might Happen (Rare Cases)
1. Carrier Damage: Rough handling during shipping
2. Warehouse Error: Rare packaging mistakes
3. Return Processing Issue: Previous customer return mishandling
Immediate Action Steps
1. Document Evidence
– Take photos/video of:
– Outer packaging
– Inner packaging
– Product condition
– Any visible defects
2. Contact Us
Please contact us immediately after receiving the used hair and we will help you solve it immediately
Our Resolution Promise
– Free Replacement: Priority shipped within 24hrs
– Full Refund Option: If preferred
FAQ
Q: Will replacement cost me anything?
A: Absolutely not – we cover all shipping/fees.
Q: How long to get replacement?
A: Typically 3-5 business days via expedited shipping.
Need More Help?
Contact our customer service.
We value your trust and will make this right.