Hair Colour Different

Understanding Why Your Hair Extensions Might Look Different from Our Pictures

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Understanding the Colour Discrepancy

If you’ve recently received your human hair extensions and noticed that the colour doesn’t perfectly match the images on our product page, don’t worry—you’re not alone! Many customers love the quality of their new hair but wonder, “Why is the hair colour different?” This is a very common question, and we want to provide complete transparency.

A slight variation in shade does not mean you’ve received a low-quality product. In fact, it’s a frequent occurrence in the world of online hair shopping. This comprehensive guide will explain the primary reasons for these discrepancies, reassuring you that your beautiful, high-quality hair is exactly as it should be, and helping you understand the factors that can make a hair colour different from screen to reality.

Screen Differences

Your monitor, smartphone, or tablet may display colours differently based on settings and technology.

Batch Variations

Natural human hair extensions can have subtle differences between production batches.

Lighting Effects

Hair colour appears differently under various lighting conditions, both natural and artificial.

Why Your Hair Have a Slight Colour Variation

We meticulously photograph our hair extensions in professional lighting and carefully edit the images to represent the colour as accurately as possible. However, several factors completely outside of our control can influence how you perceive that colour once it arrives at your doorstep.

1. The Screen and Display Dilemma

This is, by far, the most common reason customers notice a hair colour different from the website. The digital world is not a perfectly colour-calibrated space.

Device Variations: Each device has different factory settings for brightness, contrast, saturation, and colour temperature.
Resolution and Colour Gamut: Higher-resolution screens can display a wider range of colours.
Software and Settings: Night light mode, blue light filters, or specific video driver settings can alter colours.

2. The Reality of Batch Variations

Our hair extensions are made from 100% premium human hair, which is a natural material. Unlike synthetic fibres that can be mass-produced with identical chemical dyes in a factory, our hair is processed, coloured, and treated in batches.

Handcrafted Perfection: Because our products are handcrafted, there can be minor, subtle variations between different production batches.
A Mark of Authenticity: This slight batch variation is a sign that you are purchasing a genuine, quality product.

3. The Lighting Chameleon Effect

Hair colour is not a static thing; it is dramatically affected by lighting. This is true for your natural hair and doubly true for hair extensions.

Natural vs. Artificial Light: The most accurate way to judge colour is in natural daylight. Indoor lighting can be incredibly deceptive.
Photography Lighting: Our studio photos are taken in consistent, professional lighting to provide a clean, standardised reference.

What You Can Do: A Proactive Guide

Consult Before You Buy

If you have your heart set on a very specific shade, please contact our customer service team before placing your order. We are happy to provide additional photos or videos of the current batch in different lighting conditions.

Check Under Natural Light

When your package finally arrives, the first thing you should do is carefully take the wefts or bundle out of the package and then examine them in daylight near a window. This will give you the truest representation of the colour.

Blend and Style

Often, once the hair is installed, cut, and blended seamlessly with your natural hair, minor colour differences become completely unnoticeable. The luxurious texture and movement of good quality hair will always overshadow a minuscule shade variation.

Consider a Colourist

If you have a significant colour mismatch or simply wish to adjust the tone, any professional colourist can easily tone or dye human hair extensions to your desired shade. This is a great option for achieving a perfect, custom blend with your bio hair.

Our Commitment to You

At the end of the day, we stand unwaveringly behind the quality of our hair. We are confident that you will find it to be soft, durable, tangle-free, and incredibly luxurious.

While we do everything in our power to represent our colours accurately online, the factors of screen display, batch variation, and lighting mean that a potential for a hair colour different experience will always exist in e-commerce. We believe the unparalleled quality of the hair itself will win you over.

Your satisfaction is our ultimate priority. If you have any concerns about your order once it arrives, please don’t hesitate to reach out to our friendly and knowledgeable customer service team.

What Our Customers Say

“I was worried when my hair extensions arrived and looked slightly different from the website photos. But after reading this guide and seeing them in natural light, I realized the color was actually perfect! The quality is amazing and I couldn’t be happier.”

Lisa M.

London, UK

The hair color was a bit warmer than I expected from the website images, but after following the tips and checking in natural light, I fell in love with it! The customer service team was also incredibly helpful when I contacted them with questions.”

Sarah K.

New York, USA

Frequently Asked Questions

Yes, a slight color variation is completely normal when purchasing human hair extensions online. This can be due to several factors including screen display differences, batch variations in natural hair, and lighting conditions. These variations do not indicate a low-quality product.

For the best color match, we recommend contacting our customer service team before purchasing to request additional photos or videos of the hair you want. Alternatively, you can send us a photo of your hair under natural lighting, and we can help you with color matching. When your extensions arrive, examine them in natural daylight near a window for the most accurate representation of the color.

Our return policy allows for returns within 30 days of receipt, provided the extensions are in their original, unused condition. However, please note that slight color variations are normal and expected with human hair products. We recommend contacting our customer service team first to discuss any concerns you may have.

Yes, our 100% human hair extensions can be dyed, toned, or styled just like your natural hair. However, it can only be dyed from light to dark. For best results, we recommend having this done by a professional colorist who has experience working with hair extensions. Always perform a strand test first to ensure you achieve the desired result.

Ready to Find Your Perfect Shade?

Explore our collection of premium human hair extensions and find the perfect match for your style. Our customer service team is always here to help you make the right choice.

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