Fix Quality Issues: Causes & Solutions

Hair Loss (Shedding)

Causes:

Weak weft stitching or improper installation (e.g., tight braids, glue bonds). Tugging during brushing or styling.

Solutions:

Quality Assurance: Source doublestitched, reinforced wefts for durability. Use seamless clipins or handtied wefts to reduce tension.

Installation Tips:

Avoid placing extensions on fragile areas (e.g., temples). For tapeins, ensure bonds are 1–2 cm away from the scalp to prevent slippage.

Color Fading

Causes:

Oxidation from UV exposure, chlorine, or hard water. Lowquality dye or overwashing.

Solutions:

Color Care: Wash with colorprotecting shampoo. Use cool water to seal cuticles and lock in color.

Toning:

Apply a purple/blue shampoo weekly to neutralize brassiness (for blonde/bleached extensions). DIY Refresh: Mix semipermanent dye with conditioner for a color boost.

Hair Extensions Appear Thin

Our hair extensions are crafted to maintain consistent weight across all lengths. However, longer hair naturally distributes density over a greater area, which can create a visually thinner appearance compared to shorter styles, even with identical weight. This is a common characteristic of high-quality, evenly blended extensions.

For customers seeking a fuller look, we recommend opting for a slightly shorter length or layering multiple wefts. Rest assured, all products undergo rigorous quality checks to ensure strand count and weight meet industry standards.

Not Real Human Hair

We guarantee that all extensions are real human hair, verified through independent laboratory testing. Each batch is inspected for cuticle alignment, heat resistance, and texture consistency to confirm authenticity. Synthetic fibers or animal hair would fail these tests.

If you have concerns, we encourage you to contact us directly for detailed certification documentation or tips to differentiate real hair (e.g., burning a strand to smell for natural keratin vs. plastic odor).

Breakage

Causes:

Chemical damage (bleach, perms). Mechanical stress (tight hairstyles, rough brushing).

Solutions:

Repair Treatments: Apply protein masks monthly to strengthen strands.

Gentle Handling:

Detangle when dry or damp, never soaking wet. Replace elastic bands with silk scrunchies.

Thin Ends

Causes:

Split ends from heat damage or infrequent trims. Overstyling (e.g., excessive straightening).

Solutions:

Preventive Care: Trim ends every 3-4 weeks with sharp shears. Seal ends with splitend serums.

Styling: Avoid applying heat directly to ends; curl/straighten midlengths only.

Unpleasant Odor

Causes:

Bacteria buildup from sweat or improper drying. Residue from styling products.

Solutions:

Cleaning: Soak extensions in clarifying shampoo and lukewarm water for 15 minutes. Add 1–2 drops of tea tree oil to rinse water for freshness.

Drying: Airdry fully on a wig stand before storing in a breathable silk bag.

If the above methods do not help you solve the problem, you can follow the steps below:

Step 1: Verify your order ✅

Please check your order information carefully to ensure that the correct item is selected. 🔍✨

Step 2: Contact us If there is a discrepancy, please contact us. 📣

Provide:

– 📦Your order number

– 📸Photos of the product and packaging received

– 📝A brief description of the problem

Step 3: Our solution 💡

We will investigate 🔎 and provide:

– 🔄Free replacement of the correct product (if available).

– 💸Full refund or 🤝partial compensation if replacement is not possible.

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