Missing Pieces in Your Order?
Here’s Exactly What to Do to Resolve It Quickly and Easily
We know how thrilling it is to unbox a new set of luxurious human hair extensions. You’re ready to transform your look, add volume, length, and style—only to discover that your package seems a little light.
That excitement can quickly turn to frustration if you suspect there are missing pieces. At Moresoo, we totally get it. Few things are more disappointing than feeling like you didn’t get what you paid for.
If you’ve ever worried about missing pieces, this guide is for you. We want to assure you that your satisfaction is our top priority. While errors are rare, we have a clear, efficient system to resolve any issues ASAP.
Why Would There Ever Be Missing Pieces?
First, let’s be clear: we strive for 100% accuracy with every order. Our team is trained, our systems are advanced, and our quality control is rigorous. However, like any business that fulfills thousands of orders, we’re dealing with human and logistical processes.
Our warehouse team works diligently to pack orders correctly. But in a fast-paced environment, a bundle might be misread on the shelf, or a packer might simply miscount.
In extremely rare cases, a technical error might cause the shipping list to display incorrectly. We have multiple safeguards, but technology isn’t perfect.
While uncommon, transit can be rough. A bundle might become dislodged or damaged in a way that makes it unsellable.
Our suppliers are trusted and audited, but occasionally a sealed wholesale package might contain fewer bundles than labeled.
No matter the cause, we want to stress this: if you believe there are missing pieces in your order, we are here to fix it. Quickly and without hassle.
What Should You Do Immediately?
Time is of the essence! The sooner you act, the faster we can investigate and resolve the issue. Here’s your step-by-step guide:
This is the most important step. Please leave the plastic sealing or any wrapping around the hair bundles intact. Once opened, we cannot verify the shortage with our suppliers or process a replacement as efficiently.
Grab your phone and take the following pictures:
● The outer shipping box, showing the mailing label
● All the contents of the package laid out neatly
● Close-up shots of the labels on the bundles you did get
● Any visible damage to the box or internal packaging
Reach out to us within 24-48 hours of receiving your delivery. Please include:
● Your order number
● A clear description of what you believe is missing
● The photographs you took in Step 2
Contact methods:
✉️ Email: contactus@moresoo.com
📞 Text: (505) 226-6688