Color issues – Moresoo

Introduction

We understand that color accuracy is important when it comes to our hair extensions. However, there are several factors that can cause color differences, and we want to provide you with all the information you need to understand and manage these issues.

Factors Affecting Color

Lighting Conditions

The appearance of color can vary significantly depending on the lighting conditions. Natural sunlight, fluorescent light, and incandescent light all emit different color temperatures, which can make the hair extensions look different. For example, hair extensions may appear warmer or more yellow under incandescent light, while they may look cooler or more blue under fluorescent light.

Batch and Factory Variations

Even when we strive for consistency, there can be slight color differences between different batches of hair extensions or those produced in different factories. This is due to a variety of factors, including the source of the hair, the dying process, and the equipment used.

Hair Texture and Quality

The texture and quality of the hair can also affect how color appears. Thicker, coarser hair may absorb and reflect color differently than thinner, finer hair. 

What to Do If You Notice a Color Difference

Check the Lighting

First, check the hair extensions in different lighting conditions. Move them to a window with natural sunlight or try different indoor lighting sources.

This can help you determine if the color difference is due to lighting or an actual issue with the product.

Contact Our Customer Service

If you are still concerned about the color difference, please contact our customer service team.

We will do our best to assist you, whether it’s providing more information, offering a replacement, or refund.

Need More Help?

We hope this information helps you better understand color issues with our hair extensions.

If you have any further questions or concerns, please don’t hesitate to reach out to us.

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