My Hair Not received? Help & Solutions

My Hair Not Received?

Don’t worry—we’ve got you covered with simple steps to resolve your missing hair extensions.

3 Steps to Resolve Your Issue

1️⃣Check Order Status

Log in to your Amazon account and check your order status. “Shipped” means it has left our fulfillment center, while “Processing” might indicate a delay.

Go to “Your Orders”
Locate your hair extensions order
Check the estimated delivery window

If your delivery date hasn’t passed yet, shipping delays can happen due to high demand, weather, or customs.

2️⃣Track Your Package

Use the tracking number provided by Amazon to check your package’s status with the carrier (USPS, DHL, FedEx, etc.).

Find the tracking number in your order details
Click the tracking link for updates
Contact the carrier if tracking hasn’t updated

If your package is marked “delivered” but you didn’t receive it, check with neighbors or your local post office.

3️⃣Contact the Seller

If tracking shows no movement or the package is lost, reach out to us through Amazon. We’re here to help!

Go to “Your Orders” → Select your order → Click “Contact Seller”
Provide your order number and details
We’ll reship or issue a refund

As your seller, we prioritize fast shipping and excellent customer service.

What If My Hair Not Received on Other Platforms?

AliExpress

1.Check “My Orders” for tracking information
2.If the delivery window has passed, contact the seller

TikTok Shop

1.Go to “My Orders” in the TikTok Shop section
Use the tracking number or message the seller

Online Store

1.Check your account’s order history and find tracking number
2.Track the shipment or contact customer support for help

Frequently Asked Questions

If your delivery date hasn’t passed yet, it’s possible that your package is experiencing normal shipping delays due to high demand, weather conditions, or customs processing (for international orders). We recommend waiting until the estimated delivery date has passed before taking further action.

Once we confirm that your package is lost, we typically process refunds within 48 hours. Reshipping usually takes 1-3 business days, depending or your location and stock availability.

If you don’t have a tracking number, check your order confirmation email or the order details page on the platform where you made the purchase. If you still can’t find it, contact the seller or customer support for assistance.