Issue: “My tracking information hasn’t updated in days. Where is my order?”
At Moresoo, we understand how important it is to receive your hair extensions on time. 💖
If your logistics/tracking details haven’t been updated, here’s what you need to know and how we can help.
Common Reasons for Delayed Tracking Updates
1️⃣ Carrier Processing Delays 🏪🚚
-Shipping carriers (e.g., USPS, FedEx, DHL) may experience delays in scanning packages, especially during peak seasons or due to high volume.
-The tracking status may not update until the package reaches the next facility.
2️⃣ International Customs Hold (Seller-fulfilled orders) 🌍✈️
-Packages crossing borders may be held for customs inspections, which can delay tracking updates by several days.
3️⃣ Package Not Yet Scanned 📦❓
-If the order was recently shipped, the carrier may not have scanned it yet. Updates typically appear within 24–48 hours.
What You Can Do
1️⃣ Wait 1–2 Business Days ⏰
-Minor delays are common. Check again after 24-48 hours.
2️⃣ Verify the Tracking Number 🔢
-Ensure you’re using the correct tracking number provided in your confirmation email.
-Visit the carrier’s official website for the most accurate updates:
USPS Tracking | FedEx Tracking | DHL Tracking
3️⃣ Contact the Carrier Directly 📞
-Provide them with your tracking number for real-time assistance.
4️⃣ Check for Delivery Attempts 🚚
-Some carriers mark packages as “delayed” if a delivery attempt failed (e.g., no one was home).
5️⃣ Reach Out to Us 💌
-If no updates after 5 business days, please reach out to us.
-We’ll investigate with the carrier and resolve the issue promptly.
FAQ
Q: What if the tracking shows “Delivered” but I didn’t receive my package? 😱
A: First, check with neighbors, your mailbox or your local post office. If unresolved, contact us immediately for assistance.
Q: What if my package is stuck in customs? 📦
A: Customs clearance times vary. We’ll provide documentation to assist, but fees (if any) are the customer’s responsibility.
Q: Can I get a refund if my order is lost? 💸
A: Yes! If confirms loss, we’ll refund or reship your order at no cost.
Q:My package arrived damaged. What now? ⚠️
A:Keep all packaging: Take photos of the box + damaged items. Contact us within 48 hours. After checking we’ll reship or refund immediately
Q: Why hasn’t my tracking updated in days? ⌛
A:Carrier scans may lag during transit/customs. No update >5 days? Send us your order number! We’ll contact the carrier for details.
Need More Help?
Reach out to our customer service and we’ll help you out! 💌
We’re committed to ensuring you love your hair extensions! Thank you for your patience and understanding. 😊💕