Amazon-Not Received
1. Check Order Status
Log in to your Amazon account. Navigate to the “Your Orders” section. Here, you can see the detailed status of your hair extensions order. If the status shows “Shipped”, it means the package has left our fulfillment center. However, if it has been stuck at “Processing” for an extended period, it could indicate an issue with order processing.
Note: Amazon provides estimated delivery windows. If the delivery time is still within this window, it’s advisable to wait a bit longer as shipping carriers might experience delays due to various factors like high volume, customs clearance (for international orders), or unforeseen events.
2. Tracking Information
On the order details page, you can find the tracking number provided by the shipping carrier. Click on the tracking link to be redirected to the carrier’s website. Enter the tracking number to get real-time updates on the package’s location.
Sometimes, the tracking information might not update immediately. If the last update was a few days ago and the package is still not received, contact the shipping carrier directly. Their contact information can usually be found on their official website. Provide them with the tracking number and details of your order, and they can investigate further.
3. Contact Seller
If you believe the package is lost or significantly overdue, you can contact the seller. On the Amazon platform, find the seller’s contact information on the order details page. Send them a message explaining the situation, including the order number, the date you placed the order, and that you have not received the hair extensions yet.
They may offer solutions such as resending the package, providing a refund, or helping you understand the shipping process better.
AliExpress-Not Received
1. Order and Shipping Status
Log in to your AliExpress account. Go to the “My Orders” page. Here, you can view the status of your hair extensions order. If the order status is “Shipped”, click on the order to see more details, including the shipping method and tracking number.
AliExpress provides estimated delivery times based on the shipping method you chose. For example, standard shipping may take 15-45 days, while express shipping is usually faster, around 5-7 days. If the estimated delivery time has passed and you still haven’t received your order, it’s time to take further action.
2. Tracking the Package
Copy the tracking number provided on the order details page. Most AliExpress orders are shipped through major international carriers like DHL, FedEx. Visit the carrier’s official website and enter the tracking number to track the package.
3. Contact the Seller
On the AliExpress platform, you can contact the seller through the “Contact Seller” button on the order details page. Send the seller a message explaining that you have not received your hair extensions order. Include details such as the order number, the date of purchase, and the shipping method.
Sellers on AliExpress are generally responsive. They may offer solutions like resending the package, providing a refund, or helping you understand the shipping process better.
TikTok-Not Received
1. Order and Shipping Information
Open the TikTok app and log in to your account. Navigate to the “Shop” section. Then, click on the profile icon in the top-right corner and select “My Orders”. Here, you can view the details of your hair extensions order.
Check the order status. If it shows “Shipped”, there should be a tracking number and shipping carrier information.
TikTok also provides estimated delivery times. These times can vary depending on the shipping method and your location. If the estimated delivery time has elapsed and you haven’t received the package, proceed to the next steps.
2. Package Tracking
Copy the tracking number and visit the shipping carrier’s official website. Enter the tracking number to get the latest updates on the package’s whereabouts.
If the tracking information is not updating or if the package seems to be stuck in transit, contact the shipping carrier’s customer service. Provide them with the tracking number and details of your order. They can investigate and provide more information about the delay.
3. Contact the Seller
On the TikTok Shop, you can contact the seller through the order details page. Look for the “Contact Seller” option and send them a message explaining that you have not received your hair extensions. Include the order number, the date of purchase, and any relevant details about the order.
Sellers on TikTok are expected to respond to customer inquiries in a timely manner. They may offer solutions such as resending the package, providing a refund, or helping you understand the shipping process better.
Online Store – Not Received
1. Order Check
Log in to your account on our online store. Go to the “My Orders” section. Here, you can see the status of your hair extensions order. If the order status is “Completed” or “Shipped”, but you haven’t received the package, it’s time to investigate further.
Check the estimated delivery time provided during the checkout process. This time is based on the shipping method you selected. If the time has passed, move on to the next steps.
2. Tracking the Shipment
On the order details page, you should find a tracking number and the name of the shipping carrier. Click on the tracking link (if available) or visit the carrier’s website directly. Enter the tracking number to get the latest updates on the package’s location.
If the tracking information is not clear or if the package has not been updated for a while, contact the shipping carrier. Their contact information can usually be found on their website. Provide them with the tracking number and details of your order, and they can assist in locating the package.
3. Contact Us
If you are unable to resolve the issue through tracking, contact our customer support team. You can find our contact information on the “Contact Us” page of our online store. Tell us that you have not received your hair extensions order. Include the order number, the date of purchase, and any relevant details about the order.
Our customer support team will respond to your inquiry as soon as possible. We may ask for additional information to better understand the situation. We will work with the shipping carrier to locate the package or, if necessary, arrange for a reshipment or refund.