Return Policy Questions

Amazon Return & Exchange Policy

1. Return Time Window

Returns are accepted within 30 days from the date the item is delivered.

2. Return Conditions

• Items must be in new, unused condition with original packaging and tags attached.
• Wigs must not be cut, dyed, or damaged.
• Hygiene-related products (e.g., wig caps) are non-returnable.

3. Return Process

Log in to your Amazon account and go to “Your Orders”.

Select the item to return and submit a return request.

Print the prepaid return label and ship the item back.

Refunds will be processed within 3-5 business days after receipt.

4. Exchange Policy

Amazon US does not offer direct exchanges. To change style/size, place a new order and return the original item.

5. Special Notes

Return shipping is free for defective/wrong items.

Customers bear return shipping costs for non-defective items.

Processing time may be longer for remote areas (e.g., Alaska

AliExpress Return & Refund Policy

1. Return Time Window

15 Days No reason Return

2. Return Conditions

Products must be in original packaging with tags intact and unused/unworn (wigs must have unopened hygiene seals).

Quality issues require photo/video proof (e.g., shedding, uneven dyeing).

3. Return Process

1).contact customer service

2).Confirm the hair is resalable

3).Return the hair

4).Confirm reception

5).Refund

If you have any problems, please contact Moresoo Team First

SEM Return & Refund Policy

We offer a 60-day return and exchange policy as long as the hair remains unused, unaltered, and in its original packaging.

A 15% restocking fee applies to returns, and shipping charges are non-refundable. For non-quality issues, customers are responsible for the return shipping fee. Clearance sale items and custom products are non-returnable and non-exchangeable. Please be sure to contact us before returning any items.

TikTok Return & Exchange Policy

1.Buyers have 30 calendar days to initiate a return and refund request after the order is delivered.

2.Buyers then have 14 days to ship the item back to the merchant, otherwise the buyer’s return request will be closed.

Refund without return:

For returnable items with a purchase price of no more than $20, TikTok Shop will automatically approve a refund without the buyer having to return the item.

Refund for undelivered returned items:

If the logistics service provider confirms receipt of the buyer’s returned item but fails to return it to you, TikTok Shop will automatically approve a refund 30 calendar days after the logistics service provider confirms receipt of the buyer’s return.

Super fast refund:

Eligible buyers can return items through designated delivery sites. Once our logistics service provider confirms receipt of the returned item at these sites, TikTok Shop will automatically approve a refund.

Please note:

When selecting the reason for return, please select “I don’t want it anymore” or “It’s not suitable for me“.

If you have any return and refund issues, please contact TikTok Shop customer service and we will help you solve the problem.