Logistics Problems
Package Not Received If you have not received your package, please contact us within 7 days of the delivery status […]
After-sales
During-sales
Logistics Problems
Shipping Status Some customized and pre-order products may require 4-6 weeks of processing time before shipping. Once your order has
During-sales
Order Issues
Order Status Inquiry You can check your order status by logging into your account and navigating to the Order History
After-sales
Logistics timeframe not met Returns
If your package does not arrive within the expected timeframe, we apologize for the delay. Shipping may be impacted by
After-sales
Package damage
If your package is damaged upon arrival, please take clear photos of the damage and record an unboxing video as
After-sales
Not actually received the goods
If you have not received your package, please contact us within 7 days of the delivery status showing as “delivered.”
During-sales
Product Change Issues
If you need to modify your order (e.g., change color, length, or product type) before it is shipped, please contact
During-sales
Order Cancellation Issues
If your order has not been shipped: If your order has already been shipped, cancellation is no longer possible. However,
During-sales
Order Status Inquiry
You can check your order status by logging into your account and navigating to the Order History section. Once your
During-sales
Change Delivery Address
When placing an order, please carefully review your shipping information to ensure your shipping address is correct. Moresoo is not