1. Not enough hair
Thank you for reaching out about the quantity of your hair extensions. We understand how important it is to have enough hair to achieve your desired look.
1.Assess Your Needs:
- Check the product listing for the recommended quantity based on hair length and density.
- For fuller styles, you may need multiple packs (e.g., 150-200grams for a complete look).
2. Place a Follow-Up Order:
- Need help calculating the right amount? Reply with your hair length/goals, and we’ll advise!
3. Special Assistance:
- Contact us within 7 days of delivery, and we’ll prioritize shipping for your extra order.
Pro Tip: - Human hair extensions typically require 100–150g for thin hair, 150–200g for medium, and 200g+ for thick hair.
2. Incorrect Hair Length Received
We’re sorry to hear that the hair extensions you received are not the correct length. Your satisfaction is our priority, and we’re here to help resolve this issue quickly.
Step 1: Verify the Order Details
Please double-check your order listing to ensure the selected length matches what you intended to purchase. Sometimes, misunderstandings can occur during the ordering process.
Step 2: Contact Us Immediately
If there’s a discrepancy between the ordered length and the received product, please contact our customer support team within 7 days of delivery. Provide the following details:
- Your order number
- A clear photo of the received product with a measuring tape showing the length
- A brief description of the issue
Step 3: Our Resolution Process
Once we receive your message, our team will investigate the issue. Depending on the situation, we will:
- Offer a free replacement with the correct length (if available).
- We will help you return and refund, or provide a partial compensation if a replacement isn’t possible.
3. Color Differences in Orders
We apologize if the hair extensions you received do not match the expected color. Your satisfaction is our priority and we are here to help!
Step 1: Check the product photos
Due to screen settings, colors may appear slightly different in different lights and devices. Compare the product to the listing photos under natural light.
Step 2: Contact Us
If the color difference is large, please contact us within 7 days of delivery.
Provide:
- Your order number and purchase platform
- Product photos and videos under natural light
- A brief description of the problem (do you think the product does not match your own hair color, or do you think it is different from the product photos and there is a color difference)
Step 3: Our Solution
- We can help you with a free replacement (if available).
- If replacement is not possible, we will provide you with a partial refund or help you return the product for a refund.
4. Product Too Heavy
We’re sorry to hear that the hair extensions feel too heavy for you. Your comfort is our priority, and we’re here to help!
Step 1: Check Product Details
Please review the product description and weight specifications to ensure it matches your expectations.
Step 2: Contact Us
If the product doesn’t meet your needs, contact us within 7 days of delivery. Provide:
- Your order number
- A brief explanation of the issue
Step 3: Our Solution
We’ll offer:
- A free return and replacement with a lighter option (if available).
- A refund or partial compensation if a replacement isn’t suitable.