1. Missing Items in Your Order
We sincerely apologize if you’ve received an incomplete order. Your satisfaction is our top priority, and we’re here to resolve this issue promptly.
Step 1: Double-Check the Package
Please carefully inspect the packaging and its contents. Sometimes, items may be packed separately or hidden within the packaging materials.
Step 2: Contact Us Immediately
If you confirm that items are missing, please reach out to our customer support team within 7 days of receiving your order. Provide the following details:
- Your order number
- A description of the missing items
- Photos of the package and its contents
Step 3: Our Resolution Process
Once we receive your message, our team will investigate the issue. Depending on the situation, we will:
- Send the missing items as soon as possible.
- Offer a partial or full refund if the items are unavailable.
2. Incorrect Product Received
We apologize for the inconvenience caused by receiving a product that doesn’t match your order. Your satisfaction is our priority, and we’re here to resolve this issue promptly.
Step 1: Verify Your Order
Please double-check your order information to ensure the correct item was selected.
Step 2: Contact Us
If there’s a mismatch, contact us within 7 days of delivery. Provide:
- Your order number
- Photos of the received product and packaging
- A brief description of the issue
Step 3: Our Solution
We’ll investigate and offer:
- A free replacement with the correct product (if available).
- A full refund or partial compensation if a replacement isn’t possible.