We’re sorry to hear that the hair extensions you received are not the correct length. Your satisfaction is our priority, and we’re here to help resolve this issue quickly.
Step 1: Verify the Order Details
Please double-check your order listing to ensure the selected length matches what you intended to purchase. Sometimes, misunderstandings can occur during the ordering process.
Step 2: Contact Us Immediately
If there’s a discrepancy between the ordered length and the received product, please contact our customer support team within 7 days of delivery. Provide the following details:
- Your order number
- A clear photo of the received product with a measuring tape showing the length
- A brief description of the issue
Step 3: Our Resolution Process
Once we receive your message, our team will investigate the issue. Depending on the situation, we will:
- Offer a free replacement with the correct length (if available).
- We will help you return and refund, or provide a partial compensation if a replacement isn’t possible.