Dryness
Causes:
Chemical processing (e.g., bleaching, dyeing) strips natural oils.
Overuse of heat tools or harsh shampoos (sulfates, alcohol).
Environmental factors (sun, wind, hard water).
Solutions:
Moisturizing Routine:
Wash with sulfatefree, pHbalanced shampoo.
Condition with keratininfused conditioner and leave in for 5–10 minutes.
Weekly Treatments:
Apply a deep conditioning mask or warm coconut oil soak.
Heat Protection: Always use a heat protectant spray before styling.
Tangling
Causes:
Cuticle damage from improper brushing or chemical treatments.
Friction from rough fabrics or sleeping on cotton pillowcases.
Solutions:
Detangling Best Practices:
①Spritz with a leavein conditioner to lubricate strands.
②Use a widetooth comb or wet brush starting from the ends upward.
③For stubborn knots, apply a lightweight oil and gently fingerdetangle.
Prevention:
Braid hair loosely before bed or use a silk/satin pillowcase.
Avoid excessive backcombing or tight hairstyles.
Hair Loss (Shedding)
Causes:
Weak weft stitching or improper installation (e.g., tight braids, glue bonds).
Tugging during brushing or styling.
Solutions:
Quality Assurance:
Source doublestitched, reinforced wefts for durability.
Use seamless clipins or handtied wefts to reduce tension.
Installation Tips:
Avoid placing extensions on fragile areas (e.g., temples).
For tapeins, ensure bonds are 1–2 cm away from the scalp to prevent slippage.
Color Fading
Causes:
Oxidation from UV exposure, chlorine, or hard water.
Lowquality dye or overwashing.
Solutions:
Color Care:
Wash with colorprotecting shampoo.
Use cool water to seal cuticles and lock in color.
Toning:
Apply a purple/blue shampoo weekly to neutralize brassiness (for blonde/bleached extensions).
DIY Refresh: Mix semipermanent dye with conditioner for a color boost.
Adhesive Weakness (TapeIn)
Causes:
Oily scalp, sweat, or residue from haircare products.
Improper curing time.
Solutions:
Prep & Application:
Cleanse the scalp with clarifying shampoo and alcoholfree toner before installation.
During installation, you can use a straightening plate to heat the glue part to make the bonding more complete.
Maintenance:
Avoid oilbased products near bonds.
Replace tapeins every 2-4 weeks to prevent slippage.
Clip Slippage
Causes:
Fine or silky natural hair lacking grip.
Solutions:
Installation Hacks:
Clip into the thickest sections of hair (e.g., nape or crown).
Weight Management:
Opt for lighter, layered wefts instead of thick, bulky pieces.
Hair Extensions Appear Thin
Our hair extensions are crafted to maintain consistent weight across all lengths. However, longer hair naturally distributes density over a greater area, which can create a visually thinner appearance compared to shorter styles, even with identical weight. This is a common characteristic of high-quality, evenly blended extensions.
For customers seeking a fuller look, we recommend opting for a slightly shorter length or layering multiple wefts. Rest assured, all products undergo rigorous quality checks to ensure strand count and weight meet industry standards.
Not Real Human Hair
We guarantee that all extensions are real human hair, verified through independent laboratory testing. Each batch is inspected for cuticle alignment, heat resistance, and texture consistency to confirm authenticity. Synthetic fibers or animal hair would fail these tests.
If you have concerns, we encourage you to contact us directly for detailed certification documentation or tips to differentiate real hair (e.g., burning a strand to smell for natural keratin vs. plastic odor).
Breakage
Causes:
Chemical damage (bleach, perms).
Mechanical stress (tight hairstyles, rough brushing).
Solutions:
Repair Treatments:
Apply protein masks monthly to strengthen strands.
Gentle Handling:
Detangle when dry or damp, never soaking wet.
Replace elastic bands with silk scrunchies.
Thin Ends
Causes:
Split ends from heat damage or infrequent trims.
Overstyling (e.g., excessive straightening).
Solutions:
Preventive Care:
Trim ends every 3-4 weeks with sharp shears.
Seal ends with splitend serums.
Styling: Avoid applying heat directly to ends; curl/straighten midlengths only.
Unpleasant Odor
Causes:
Bacteria buildup from sweat or improper drying.
Residue from styling products.
Solutions:
Cleaning:
Soak extensions in clarifying shampoo and lukewarm water for 15 minutes.
Add 1–2 drops of tea tree oil to rinse water for freshness.
Drying: Airdry fully on a wig stand before storing in a breathable silk bag.
Microlink Hair Extensions Slipping/Detaching
Microlink extensions slipping or detaching is almost always related to installation technique, not product quality.
Here’s why slippage may occur and how to fix it:
①Insufficient Clamping Pressure
Microlinks require professional-grade pliers to create a tight, secure seal. If beads feel loose or slide easily, the pliers may not have been squeezed firmly enough.
Solution: Re-clamp the bead with a strong, audible “click” to ensure full compression. Test by gently tugging the extension—it should not budge.
②Incorrect Hair Section Thickness:
Microlinks grip best on natural hair sections that match the bead’s diameter. Too little hair reduces friction; too much prevents proper sealing.
Solution: Isolate a section of natural hair that fills 80-90% of the bead before clamping.
③Oily Hair or Product Buildup:
Residue from oils, serums, or dry shampoo can create a slippery surface.
Solution: Cleanse hair thoroughly before installation and avoid applying products near the roots.
④Placement Too Close to Roots:
Installing microlinks less than 1cm from the scalp risks slippage due to natural scalp movement and oil secretion.
Solution: Position beads 1.5-2cm from the scalp for optimal hold.
If the above methods do not help you solve the problem, you can follow the steps below:
Step 1: Verify your order
Please check your order information carefully to ensure that the correct item is selected.
Step 2: Contact us If there is a discrepancy, please contact us.
Provide:
– Your order number
– Photos of the product and packaging received
– A brief description of the problem
Step 3: Our solution
We will investigate and provide:
– Free replacement of the correct product (if available).
– Full refund or partial compensation if replacement is not possible.