We apologize for the inconvenience caused by receiving a product that doesn’t match your order. Your satisfaction is our priority, and we’re here to resolve this issue promptly.
Step 1: Verify Your Order
Please double-check your order information to ensure the correct item was selected.
Step 2: Contact Us
If there’s a mismatch, contact us within 7 days of delivery. Provide:
- Your order number
- Photos of the received product and packaging
- A brief description of the issue
Step 3: Our Solution
We’ll investigate and offer:
- A free replacement with the correct product (if available).
- A full refund or partial compensation if a replacement isn’t possible.